Terms of Service

Introduction

Welcome to Prisma Business Motion, a technology platform designed to facilitate interactions between businesses, professionals, and their customers through digital communication, automation, appointment management, and customer service tools.

Prisma Business Motion is a technology product operated by Soluciones Tecnológicas Universales SOLUTECH S.A., Costa Rica.

By using Prisma Business Motion services, users agree to these Terms of Service.

2. Description of the Service

Prisma Business Motion provides technology tools that may include, among others:

  • Appointment scheduling and management.
  • Appointment cancellation and rescheduling.
  • Communication between businesses and customers.
  • Integration with WhatsApp and other digital channels.
  • Automated responses and customer service processes.
  • Business information management.
  • Management of branches, services, and professionals.
  • Notifications related to services or appointments.
  • Administrative and interaction tracking tools.

Available features may vary depending on the subscribed plan, enabled integrations, and future development of the platform.

3. Authorized Use

Users agree to use Prisma Business Motion only for lawful purposes and in accordance with applicable laws and regulations.

The platform may not be used to:

  • Conduct fraudulent or illegal activities.
  • Impersonate another person or organization.
  • Distribute malicious content.
  • Gain unauthorized access to systems or information.
  • Send communications that violate the policies of integrated platforms.
  • Process personal information without an appropriate legal basis.

4. Accounts and Access

Certain features may require the creation of an account or authorization to use third-party services.

Users are responsible for maintaining the confidentiality of their credentials and for activities performed through their accounts.

Any suspected unauthorized access should be reported to the service administrator.

5. Third-Party Integrations

Prisma Business Motion may integrate with third-party platforms, including services provided by Meta Platforms, Inc., such as WhatsApp, Facebook, or related products.

Use of those services may also be subject to the terms, privacy policies, and commercial policies established by their respective providers.

Prisma Business Motion does not control the availability or changes made by third parties to their platforms or APIs.

6. Information Provided by Users

Businesses and users are responsible for the accuracy of information they provide through Prisma Business Motion.

This information may include:

  • Contact details.
  • Services.
  • Business hours.
  • Branch locations.
  • Professionals.
  • Availability.
  • Appointments.
  • Business information.

7. Service Availability

We make reasonable efforts to keep the platform available and operational.

However, interruptions may occur due to maintenance, updates, infrastructure failures, external providers, telecommunications services, or circumstances beyond our control.

8. Intellectual Property

The software, designs, processes, logos, graphics, documentation, and other proprietary components of Prisma Business Motion are protected by applicable intellectual property laws.

Use of the platform does not transfer ownership rights over these elements to users.

Third-party trademarks and services remain the property of their respective owners.

9. Service Suspension

Prisma Business Motion may restrict or suspend access in cases involving:

  • Fraudulent or illegal use.
  • Violation of these Terms.
  • Security risks to the platform.
  • Non-compliance with policies of integrated technology providers.
  • Use that may negatively affect other users or system infrastructure.

10. Data Protection

The processing of personal information is described in our Privacy Policy, available at:

Privacy Policy

Instructions for requesting deletion of personal information are available at:

Data Deletion Instructions

11. Limitation of Liability

Prisma Business Motion provides technology tools intended to support business and customer service processes.

Commercial, professional, medical, veterinary, dental, or other decisions made using information processed through the platform remain the responsibility of the business or professional providing the relevant service.

Prisma Business Motion does not replace professional judgment where such judgment is required.

12. Changes to These Terms

These Terms of Service may be updated when necessary due to functional, commercial, technological, or regulatory changes.

The current version will always be published on this page.

13. Contact

For questions related to these Terms of Service or Prisma Business Motion, please contact:

Soluciones Tecnológicas Universales SOLUTECH S.A.
Costa Rica
Website: https://www.solutechit.com/

Prisma Business Motion
Interactions that drive your business.