Privacy Policy
This Privacy Policy describes how Prisma Business Motion, a technology product operated by Soluciones Tecnológicas Universales SOLUTECH S.A., collects, uses, stores, and protects information related to users of our platform and associated services.
Prisma Business Motion provides communication, automation, business administration, and appointment management tools that may integrate with external services such as WhatsApp and other products provided by Meta Platforms, Inc.
2. Information We May Process
Depending on the features used, Prisma Business Motion may process information such as:
Customer Information
- Name.
- Telephone number.
- Email address when provided.
- Information required to identify or manage an appointment.
- Appointment or service history.
- Messages sent through integrated communication channels.
- Preferences or information voluntarily provided during an interaction.
Business and Professional Information
We may process:
- Business name.
- Contact information.
- Addresses and branch locations.
- Business hours.
- Services offered.
- Associated professionals or staff members.
- Availability.
- Information required to manage appointments and platform operations.
Information Received from Integrated Platforms
When the service connects with external platforms such as WhatsApp or Meta services, we may receive information necessary to operate the integration.
Depending on the service used, this may include:
- Technical account identifiers.
- Telephone numbers associated with WhatsApp.
- Message identifiers.
- Public profile or display names available through the platform.
- Content of messages sent to the business.
- Message delivery status.
- Technical information required to process communications.
Prisma Business Motion uses this information only to provide authorized platform functionality.
3. Purposes for Processing Information
Information may be used to:
- Manage customer requests.
- Schedule appointments.
- Confirm appointments.
- Cancel or reschedule appointments.
- Send reminders and notifications.
- Facilitate communication between customers and businesses.
- Automate certain responses.
- Manage services, branches, and professionals.
- Maintain platform security.
- Detect technical errors or operational issues.
- Improve service functionality.
- Comply with applicable legal obligations.
Information obtained through Meta integrations is not used for purposes incompatible with the authorized functionality of the platform.
4. WhatsApp and Meta Information
Prisma Business Motion may use services and APIs provided by Meta Platforms, Inc., including the WhatsApp Business Platform.
Information received through these integrations is processed only to provide the corresponding functionality requested by businesses and their customers.
Use of information obtained through Meta products is also subject to applicable Meta terms and policies.
5. Sharing of Information
Prisma Business Motion does not sell users’ personal information.
Information may be shared only when necessary with:
- Technology infrastructure providers.
- Integrated messaging or communication platforms.
- Service providers necessary to operate the platform.
- Competent authorities when legally required.
Technology providers are expected to process only the information necessary to provide their respective services.
6. Storage and Security
We implement technical and organizational measures intended to protect information against:
- Unauthorized access.
- Improper modification.
- Loss.
- Unauthorized disclosure.
- Accidental destruction.
These measures may include access controls, authentication, encryption, logical separation of information, and audit mechanisms.
No Internet-connected system can guarantee absolute security. We therefore maintain reasonable preventive and continuous improvement measures.
7. Data Retention
Information is retained for as long as reasonably necessary to provide the relevant services, comply with contractual or legal obligations, and maintain legitimate operational records.
When information is no longer required, or when a valid deletion request is received, the information will be deleted or anonymized where appropriate, except when retention is legally required.
8. User Rights
Where applicable, users may request:
- Information regarding stored personal data.
- Correction of inaccurate information.
- Updates to their information.
- Deletion of personal information.
- Assistance with privacy-related questions.
9. Data Deletion Requests
Users may request deletion of their personal information.
Instructions are publicly available at:
Requests should include sufficient information to identify the requesting user and the relevant information to be deleted.
After validating the request, we will delete the applicable information from our systems, except for information that must be retained for legitimate legal, regulatory, contractual, or security purposes.
10. Third-Party Services
Prisma Business Motion may include integrations with third-party services.
Those providers maintain their own privacy policies and terms of service.
Prisma Business Motion does not control the independent privacy practices of such third parties.
11. Children’s Information
Prisma Business Motion is primarily intended for businesses, professionals, and their customers.
The platform is not designed to knowingly collect information directly from minors without the participation or authorization of their parent, guardian, or legal representative where applicable.
12. Changes to This Privacy Policy
We may update this Privacy Policy due to legal, technological, operational, or functional changes.
The date of the latest revision will be displayed at the beginning of this page.
13. Contact
For questions related to privacy or personal data processing, please contact:
Soluciones Tecnológicas Universales SOLUTECH S.A.
Costa Rica
Website: https://www.solutechit.com/
You may also use the contact mechanisms available through our website.
Prisma Business Motion
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